Welcome to the Diab&Care FAQ
Find here essential information regarding the use, storage and ordering of our glucose sticks.
Product Usage
How many sticks should be consumed in case of hypoglycemia?
The quantity depends on individual carbohydrate needs.
It is advisable to start with one stick, then adapt as needed according to your personal situation.
If you are unsure about your specific needs, it is recommended that you seek the advice of a healthcare professional.
When to use a stick?
A stick can be consumed when you want a quick supply of carbohydrates, for example when feeling low on energy or for a one-off need.
Can you consume several sticks in a row?
It is best to start with one stick and wait a few minutes before consuming a second.
Avoid consuming multiple sticks simultaneously in order to better control your carbohydrate intake.
Are the sticks suitable for children?
Glucose sticks can be used in children under the supervision of an adult.
The quantity should be adjusted according to age and individual needs. If in doubt, it is recommended to seek advice from a healthcare professional.
How long does it take for glucose to act?
Glucose is a source of carbohydrates that is quickly assimilated by the body.
The feeling of increased energy can usually be felt within a few minutes, depending on individual needs and circumstances.
Safety and Composition
Are these sticks suitable for people with specific carbohydrate needs?
The sticks provide a measured amount of easily assimilated glucose.
They can be used by people who want a quick source of carbohydrates in their daily routine. For specific needs, it is recommended to consult a healthcare professional.
Do they contain allergens?
The complete composition is indicated on each product page.
In case of food allergy or intolerance, it is advisable to carefully consult the list of ingredients before consumption.
Can they be used during sports?
Yes. Their compact and ready-to-use format allows for convenient use during physical activity or while traveling.
They provide a quick and easily transportable source of carbohydrates.
Are there any side effects?
The sticks are glucose-based food products.
As with any product containing carbohydrates, excessive consumption may not be suitable for certain diets. It is recommended to adhere to quantities tailored to individual needs.
Order and Delivery
What are the delivery times?
Orders are usually prepared and shipped within 48 to 72 business hours.
Delivery times may then vary depending on the carrier and the destination.
How to store the sticks?
The sticks should be stored in a dry place, at room temperature, away from heat and humidity.
Their compact size allows for easy transport in a bag or pencil case.
Do you offer a subscription?
Yes. A subscription option allows you to automatically receive your sticks at the frequency of your choice.
This formula may include a preferential rate compared to a one-time purchase.
Can I modify or cancel my subscription?
Yes. You can modify, suspend or cancel your subscription at any time from your customer area.
No minimum commitment period is required.
What should I do if there's a problem with my order?
If you have any questions or difficulties regarding your order, you can contact us using the form available on the Contact page. Our team will respond as soon as possible.